Frequently Asked Questions (FAQ)

RAZAPAY HELP CENTER

Frequently Asked Questions

Find answers to common questions about RazaPay services, payments, registration and business solutions.

📱 Recharge & Bill Payments

1. What services does RazaPay provide?
RazaPay provides digital service solutions including mobile recharge, DTH recharge, bill payment, banking-related services, B2B API and website development. Availability depends on the service and account eligibility.
2. How can I make a mobile recharge?
Visit the Recharge section, select your operator, enter your mobile number, choose a suitable plan and follow the payment instructions displayed on the platform.
3. Can I recharge DTH connections?
DTH recharge services may be available through the platform. Select the DTH service and follow the instructions shown on the screen.
4. How can I pay my utility bills?
Open the Bill Payment section, select the available biller, enter the required details and follow the payment process.

👤 Retailer Registration & Login

5. How can I become a RazaPay retailer?
Contact the RazaPay team to enquire about retailer registration, eligibility, required documents and onboarding procedures.
6. How can I get a Retailer ID?
Contact our support team for information about retailer registration and ID creation. Any required verification will be communicated during registration.
7. What should I do if I cannot log in?
Check your login details and internet connection. If the issue continues, contact RazaPay customer support for assistance.

🏦 Banking & AEPS Services

8. Does RazaPay provide banking services?
RazaPay offers information and access to banking-related digital service solutions, subject to service availability, eligibility and applicable partner requirements.
9. What is AEPS?
AEPS stands for Aadhaar Enabled Payment System. It enables eligible banking transactions through Aadhaar authentication at supported service points, subject to bank and network availability.
10. What should I do if a banking transaction fails?
Keep your transaction reference number and contact customer support. The transaction status should be checked before attempting another transaction.

🔗 B2B API & Business Solutions

11. Does RazaPay provide B2B API services?
RazaPay offers B2B API solutions for businesses interested in integrating supported digital services. Contact our team for API details and integration requirements.
12. How can I get API integration details?
Contact the RazaPay team with your business requirements. Our team can guide you regarding available APIs, documentation, technical requirements and onboarding.
13. Does RazaPay develop websites and mobile apps?
RazaPay also provides website and app development solutions. Contact us to discuss your project, requirements and estimated cost.

💳 Payment Failed & Refund

14. What should I do if my payment is successful but the service is not received?
Save your transaction ID, payment reference and relevant details. Contact customer support so the transaction can be checked with the concerned service provider.
15. What happens if a transaction fails?
Transaction status and settlement depend on the payment provider and service partner. Contact support with your transaction reference for verification and further assistance.
16. How can I request a refund?
Contact customer support with your transaction ID, payment date and issue details. Refund eligibility and processing time are subject to the applicable refund policy and transaction verification.

📞 Customer Support

17. How can I contact RazaPay?
You can contact RazaPay through email or phone:
Email: razapay.care@gmail.com
Mobile / WhatsApp: 7860606040
Customer Care: +91 9161 111 786
18. What are the customer support hours?
The support timings displayed on our website are 8 AM to 8 PM, Monday to Sunday. Sunday support is also listed as available.

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