A Sale is final sale as it has been executed from your panel which is provided by RazaPay and payment has been deducted for such sale. As a sale is done anytime by your panel no refund or exchange or cancellation will be permitted.
RESPONSIBILITY OF INFORMATION
You and only you are responsible for information provided by you for purchase and all charges that result from those purchases. RazaPay is not responsible for any purchase by incorrect information provided. So it is only you who needs to be cautious before placing any order by your panel.
You are responsible for the mobile number / DTH account number / bill details entered by you.
FAILED TRANSACTION
If a transaction performed by you on the website, money has been charged by your card or bank account and a recharge is not delivered within 24 hours, then you may inform us by sending an email to razapay.care@gmail.com or you can raise a ticket.
VIRTUAL WALLET POLICY
The value / amount / payment stored on your RazaPay’s virtual wallet shall NOT be refunded at any / under ANY circumstances and may only be utilized to make payments to use our services. No interest will be payable on Virtual Wallet balance.
WHO CAN GET A REFUND?
RazaPay refunds if payment is successfully credited to RazaPay’s WALLET, but user is not able to get recharge / transfer money. But in such case/s the refund will only be made to your virtual wallet only.
HOW TO REQUEST A REFUND?
Mail us razapay.care@gmail.com or raise a dispute/complain from your login panel.
GOVERNING LAW & JURISDICTION
All refund and cancellation disputes are subject to Allahabad High Court, Prayagraj Jurisdiction Only.
Contact: Alshifa Enterprises – RazaPay, Dr. M. Yasin Manzil, Panti, Meja Road, Meja, Prayagraj, UP 212303. Mobile: 7860606040
Effective Date: 29 Oct 2026